POLICIES

AGE RESTRICTIONS

  We are an ALL AGES venue, unless specifically noted. Please check event details before purchasing tickets

  Guests under 16 years of age MUST be accompanied by a Legal Guardian.

  ALL guests must present a valid, State-Issued Photo ID upon entry.

 

ALCOHOL & DRUGS

  No ID means No Consumption, there are No Exceptions.
  Anyone appearing inebriated OR unruly will be refused entrance – no refunds.
  Guests under 21 years of age are not permitted in the main bar area.
  No outside food or beverage.
  No flasks OR drug paraphernalia, confiscated items will not be returned.
  Age 21 and up: No outside alcohol permitted, drinks will be confiscated or poured out before entrance.
  Under 21: If found with outside alcohol, it will be confiscated and guest will be denied entry – no refunds.

 

ITEMS NOT PERMITTED IN VENUE

  No backpacks larger than 10 x 14″
  No Vape, E-Cigarette, or Juul Devices inside the venue.
–  Nicotine vapes are permitted in the designated outside smoking area only. THC vapes are strictly prohibited.
  No knifes, guns, or weapons of any kind.
  No pets allowed, including emotional support dogs. Service dogs are permitted.
  No flash photography, video recording, or live streaming during performances. Professional DSLRs, GoPros, or other photography equipment are strictly prohibited without prior approval from venue management and artists.
  No Hula-Hoops, or small light-up devices.
  No selfie sticks, or sticks of any kind.
  No chains, wallet and purse chains, etc.
  No permanent markers, spray paint, paint pens.

THE ORPHEUM THEATER DOES NOT RETURN CONFISCATED ITEMS

 

DRESS CODE

  All guests must wear tops, bottoms, and shoes.
  Clothing MUST cover undergarments (waistbands and straps excluded)
  NO see-through fabrics. Clothing MUST cover breasts, genitals, and buttocks, and must be opaque.

 

ITEMS PERMITTED IN VENUE

 Purse/ Small Bag under 10 x 14″ – subject to search upon entry.
 Empty Clear Water Bottle
–  Small cameras, no detachable lenses allowed.

**We Recommend Protective Headphones or Earplugs For Young Children

 

GENERAL QUESTIONS

Where can I park?
First and foremost: PLEASE CARPOOL. There is no designated parking for the Orpheum Theater, though there is ample street parking in the downtown area in addition to a large parking lot south of the tracks on Phoenix Ave. Information about Downtown Flagstaff’s paid parking can be found here.

Do you allow smoking?
The Orpheum Theater is a completely smoke-free establishment. At most shows we have an outside smoking area but capacity can be limited. Please ask a staff member where to find the smoking area and they’ll direct you. Nicotine Vapor devices are permitted ONLY in the outside smoking area. THC vapor devices are strictly prohibited everywhere at the theater.

Does The Orpheum serve food?
Yes, we have a concession area that serves pizza, ice cream, pretzels, hot dogs, popcorn, nachos, chips, candy, cookies etc. at most events.

Does The Orpheum serve alcohol?
Yes, The Orpheum has two full-service bars serving a full array of libations. We have a large beer and liquor selection as well as wines.

I ordered tickets, when can I pick them up?
If you ordered online through Eventbrite, you have the option to use an E-Ticket on your smart device or print at home. Otherwise, Will Call is open for pick-up during our regular Box Office hours, Tuesday – Friday 12p – 5p and on show nights.

Do you have an ATM?
We have two ATM’s, one outside the venue and one inside by the Small Bar.

Do you have a coat check?
Yes, during the colder months only. We also have the famous coat hooks inside the lounge.

Can I go out to my car once I come In?
Sorry, No. Unless specifically posted at certain shows The Orpheum has a strict no re-entry policy. Please make sure you have all your items (phone, wallet, medicine etc.) before entering the theater.